Omega Home Care

Coverage Options

DELUXE COVERAGE PLAN :

Includes the following. 

  • Built-In Microwave
  • Dishwasher
  • Garbage Disposal
  • Kitchen Refrigerator(excludes ice maker)
  • Range/Oven/Cooktop
  • Clothes Washer
  • Clothes Dryer
  • Central Air Conditioner]
  • Central Heating System
  • Water Heater
  • Ceiling Fans
  • Doorbell System
  • Kitchen Exhaust Fan
  • Internal Electrical System

    DLX BUNDLE #1 COVERAGE

Everything covered in the DELUXE coverage plan, plus

  • Septic System
  • Garage Door Opener
  • Programmable Thermostat
  • Ice Maker

    DLX BUNDLE #2 COVERAGE

Everything covered in the DLX BUNDLE #1 coverage plan, plus

  • Swimming Pool

 

 

COVERAGE PERIOD

YOUR INITIAL PAYMENT INCLUDES A THIRTY (30) DAY WAITING PERIOD BEFORE YOU ARE ELIGIBLE FOR COVERAGE UNDER THIS AGREEMENT. Coverage begins on the Agreement Effective Date as indicated on the Schedule which is thirty (30) days after the Agreement Purchase Date indicated on the Schedule. All monthly terms will begin on the Agreement Effective Date. After the Agreement Effective Date, coverage will continue as long as all monthly or renewal payments are made as scheduled. Coverage may be selected for monthly or annual terms and paid for accordingly. All Agreements automatically renew unless cancelled by You or Us or non-renewed by Us. WHEN YOUR PLAN BEGINS AND ENDS (1) One-Time Pay Plans: If You paid for Your Agreement in one payment, coverage under Your Agreement will end on the Agreement Expiration Date of Your coverage, unless it is renewed or cancelled or Our obligations under the Agreement become fulfilled in their entirety, in accordance with the Limit of Coverage Liability. (2) Continuous Monthly Plans: If You select a plan that automatically renews on a month-to-month basis, coverage under Your Agreement will continue and You authorize Administrator/Seller to charge Your credit card for the amount specified on Your payment receipt each month until Your Agreement is cancelled, We have fulfilled Our obligations under this Agreement in accordance with the Limit of Coverage Liability, or We discontinue the monthly renewals. Your account must be current to receive service.
During the coverage period, we will arrange for an authorized Service Provider to service, repair or replace covered items, due to a Breakdown. This Agreement provides coverage only for those items specifically listed as being covered on the Schedule and excludes all other items. Coverage is subject to limitations and conditions specified in this Agreement. THERE IS A THIRTY (30) DAY WAITING PERIOD AFTER THE AGREEMENT PURCHASE DATE. IN THIS THIRTY (30) DAY WAITING PERIOD YOU ARE NOT ELIGIBLE FOR COVERAGE. After this period, the normal Limit of Liability and Conditions will apply.
Coverages available

Central Air Conditioning, Central Home Heating, Interior Electrical System, Plumbing System (Does Not Include Fixtures), Water Heater, Central Vacuum System, Doorbell System, Septic System, Programmable Thermostat, Well Pump, Range/Oven/Cooktop, Kitchen Exhaust Fans, Kitchen Refrigerator – excluding icemaker, Dishwasher, Built-In Microwave, Garbage Disposal, Garage Door Opener, Free-Standing Freezer, Ceiling Fans, Clothes Washing Machine, Clothes Dryer, Swimming Pool, Spa, Additional Air Conditioning Unit, Icemaker (In Refrigerator or Stand Alone), Wine Cooler, Secondary Refrigerator – excluding icemaker.

SERVICE


1. You are required to receive prior approval from Us before service work can be performed under this Agreement. You should notify Us as soon as the problem is discovered. 
We will accept service calls from [8:00 AM to 5:00 PM CST Monday through Friday] at [844-947-4237]. EMERGENCY REPAIR: In the event of an Emergency Repair outside normal business hours that involves loss of heating, cooling, plumbing or a substantial loss of electrical service or any other covered condition which renders a dwelling uninhabitable it will be considered a temporary emergency condition. You should take all reasonable steps, including, but not limited to, vacating the premises and contacting the proper authority if necessary and then notify Us of such fact through the use of the toll-free number provided to You in this Agreement or email Administrator with contact and Agreement information at Appliance failure is not considered an emergency. If the determination has been made by the Administrator that the failure is covered, we will give the proper authorization to the licensed, bonded and insured service professional You selected to repair or replace covered failures and repairs. 
 2. Upon request for service, we will contact an authorized Service Provider within two (2) days during normal business hours and four (4) days on weekends and holidays. The authorized Service Provider will contact You to schedule a mutually convenient appointment during normal business hours. We will determine what repairs constitute an emergency and will make reasonable efforts to expedite emergency service. If You should request Us to perform non-emergency service outside of normal business hours, you will be responsible for payment of additional fees and/or overtime charges. 
3. We have the sole and absolute right to select the Service Provider to perform the service; and We will not reimburse for services performed without prior approval. 
4. You will pay up to a [$75] Service Fee per claim or the actual repair cost, whichever is less. The Service Fee is for each visit by Our approved Service Provider and is payable to Our approved Service Provider at the time of each visit. The Service Fee applies to each call dispatched and scheduled, including but not limited to those calls wherein coverage is included, excluded, or denied. The Service Fee also applies in the event You fail to be present at a scheduled time, or in the event.
You cancel a service call at the time a Service Provider is in route to Your home or at Your home. Failure to pay the Service Fee will result in suspension or cancellation of this Agreement until such time as the proper Service Fee is paid. At that time, coverage may be reinstated; however, the Agreement Term will not be extended.
5. If service work performed under this Agreement should fail, then We will make the necessary repairs without an additional Service Fee for a period of ninety (90) days on parts and thirty (30) days on labor.

FEES and CHARGES

A. If the Agreement Purchase Price is not paid by the Agreement Holder when due, coverage is suspended until payment is received by the Administrator or Obligor. Service under this Agreement may be denied during the period the Agreement is suspended. Coverage will be reinstated and begin when payment is received by the Administrator or Obligor. The Agreement Term will not be extended beyond the original Agreement of Expiration Date. Accounts delinquent more than ten (10) days may be cancelled as provided in the Section VIII – CANCELLATION OF THE AGREEMENT. 
 B. Upon renewal, the Agreement Purchase Price and any included limits, fees or charges may be adjusted. Notice of any price adjustment f o r m o n t h l y t e r m Agreements will be given to You in writing at least thirty (30) days prior to implementation. You may cancel this Agreement by giving written notice prior to the Agreement Effective Date of an increase. 
 C. TRANSFERABILITY: This Agreement is transferable to a new owner of the existing address for a one-time $25 transfer fee. This Agreement is non-transferable to a new address and is only valid for the original Covered Property Address shown in the Schedule. 
 D. LAWS, CODES and REGULATIONS: This Agreement does not cover correcting or upgrading any parts, system, appliance, or electronic equipment in order to comply with any federal, state or local laws, regulations, or ordinances or utility regulations, or to meet changes in efficiency requirements (including but not limited to, heating system efficiency requirements), or to meet current building or zoning codes requirements, or to correct for code violations. This includes any corrections or upgrades at the time of repair, which are required by law, regulation or ordinance. We are not responsible for service when permits cannot be obtained, nor will We pay any costs relating to permits.

CANCELLATION OF THE AGREEMENT

 1. You may cancel this Agreement at any time by contacting the Seller. a. For monthly term Agreements, cancellation becomes effective at the end of the current month of coverage and no refund is provided. b. For annual term Agreements, a pro-rata refund will be issued for the unexpired term less any claims paid. 
  2. In addition, if cancellation is within the first year of being an active customer and if any service has been performed, You may be charged the lesser of a [$75] cancellation fee or the cost of the service provided. 
 3. In the event of cancellation within the first thirty (30) days of the Agreement Purchase Date, You will be refunded the full Agreement Purchase Price, less any claims paid. 
 4. We reserve the right to cancel this Agreement in the event of customer fraud, material misrepresentation, or failure to pay, cancellation may be immediate. In the event of cancellation for customer fraud or material misrepresentation, We may demand immediate payment of the cost of all services provided to You, less any payments made, and no refund will be issued. The notice of cancellation will include the reason and the effective date of cancellation. 
 5. Once this Agreement is cancelled, You will be subject to a thirty (30) day waiting period if You wish to purchase another Agreement. IF THIS AGREEMENT WAS FINANCED (PURCHASED ON A PAYMENT PLAN) BY A FUNDING PARTY, THE FUNDING PARTY SHALL BE ENTITLED TO ANY REFUND(S) RESULTING FROM CANCELLATION OF THIS AGREEMENT FOR ANY REASON, INCLUDING TERMINATION OF THE AGREEMENT FOR NON-PAYMENT BY YOU OR BY SOMEONE AUTHORIZED BY YOU TO PAY THE FUNDING PARTY.